Delivery Policy
At Promishka, we provide digital products designed to help you learn, work, plan, organize, and save time.
Since our products are delivered digitally, there is no physical shipping or postal delivery. Purchased digital products are provided electronically through our website and related delivery methods.
Digital Product Delivery
Promishka offers digital products such as:
- eBooks and digital guides
- Excel and Google Sheets templates
- Planners and checklists
- Workbooks and digital resources
- Digital tools and other downloadable resources
All products available on Promishka are digital unless a product page specifically states otherwise.
When Will I Receive My Digital Product?
After your payment has been successfully completed and the order is confirmed, your digital product will generally be available immediately or within a short period.
Depending on the product and the delivery system, you may receive access through:
- A download link on the order confirmation page
- A download link sent to your email address
- Your Promishka customer account
- Another digital delivery method specified on the relevant product page
Please make sure that the email address provided during checkout is correct and accessible.
Downloading Your Purchase
Once your digital product becomes available, you can download it using the instructions or download link provided with your order.
Some products may be available in formats such as PDF, XLSX, XLS, CSV, DOCX, or other commonly used digital formats, depending on the product.
The specific file format and product details will be mentioned on the relevant product page whenever applicable.
Delivery Delays
Most digital products are designed for quick electronic delivery. However, in some situations, delivery or access may be delayed due to:
- Payment processing delays
- Technical issues
- Email delivery problems
- Website or server maintenance
- Incorrect or inaccessible email addresses
- Security or order verification
- Other circumstances outside our reasonable control
If you have completed your payment but cannot access your purchased product, please contact us so that we can help resolve the issue.
If You Do Not Receive Your Product
If your payment was successful but you did not receive or cannot access your digital product, please contact Promishka support.
When contacting us, please provide information such as:
- Your name
- Email address used for the purchase
- Order number, if available
- Product name
- Any relevant payment or order details
We may use this information to verify your purchase and provide the appropriate download or access assistance.
Failed or Unsuccessful Payments
If a payment is unsuccessful, declined, cancelled, or does not reach Promishka successfully, the digital product may not be delivered.
If an amount has been deducted from your account but your order was not successfully completed, please contact us with the relevant transaction or order details. We will review the payment status and assist you according to the applicable payment and refund procedures.
Physical Shipping
Promishka currently provides digital products and does not generally ship physical products.
Therefore:
- No shipping charges apply to standard digital product purchases.
- No courier delivery is required.
- No physical package will be sent for a digital product.
- Delivery is completed electronically.
Product Access and Download Limits
Some products may have specific access, download, or usage conditions. If any product has special delivery or access requirements, those conditions will be mentioned on the relevant product page or provided with the product.
Customers are responsible for maintaining access to the email address or Promishka account used for their purchase.
Product Updates
From time to time, Promishka may provide updates, corrections, or improved versions of certain digital products.
Where applicable, information about product updates or continued access will be provided on the relevant product page or through the delivery method associated with the purchase.
Delivery and Refunds
If you experience a problem receiving or accessing a purchased digital product, please contact us before assuming that the order cannot be fulfilled.
For information about eligible refunds, duplicate payments, failed deliveries, corrupted files, or other refund-related situations, please refer to our Refund and Returns Policy.
Contact Us
If you have any questions about digital product delivery, download access, or an order that you have completed, please contact Promishka through our Contact Us page.
We will review your request and provide reasonable assistance regarding your purchase.
